New solution for cellular telephone traffic automatic nearby assignment in call centers

呼叫 中心实现 手机 话务自动分配的新方案

Most widely used solutions are either telephone call centers or knowledge base based self-services .

目前普遍采用基于呼叫 中心 的 电话解决方式或者基于知识库查找的自助解决方案。

For this reason many companies began to aid the application of information technology the use of interactive technology-based Computing Center Telephone call centers to improve services .

为此，许多企业开始借助于信息化技术的应用，利用基于计算中心 电话交互技术的呼叫 中心来改善服务。

After a detailed description about advantages and aim of the telephone marketing this paper has also designed the customer service centers .

本论文在发挥传统 电话营销优势的基础上，设计了客户服务 中心，详细阐述了客户服务 中心的业务需求、技术需求、组织结构及应用。